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Limitation of Liability
The-Furniture-Authority.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The-Furniture-Authority.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a The-Furniture-Authority.com product is mistakenly listed at an incorrect price, The-Furniture-Authority.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The-Furniture-Authority.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The-Furniture-Authority.com shall issue a credit to your credit card account in the amount of the incorrect price.
Terms and Condition Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The-Furniture-Authority.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
The-Furniture-Authority.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The-Furniture-Authority.com.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The-Furniture-Authority.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
The-Furniture-Authority.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The-Furniture-Authority.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The-Furniture-Authority.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The-Furniture-Authority.com in its sole discretion.
You agree to indemnify, defend, and hold harmless The-Furniture-Authority.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Prices and availability are subject to change. The pictures are for illustration purposes only. The wood finish, fabric colors and/ or other specifications may vary. The manufacturer reserves the right to change and/ or upgrade the specifications at any time. All of our carved/ painted pieces are hand-crafted, hence there is no guarantee of any two pieces being exactly same, thus making them masterpieces.
The-Furniture-Authority.com offers a wide variety of quality furniture to suit your home furnishing needs. As an e-commerce site, we try to provide you with the best quality images of our merchandise and fabric choices. It is important to note that the resolution and color reproduction varies from screen to screen, so if you’re trying to match a special shade, fabric, or color in your room, please email us to get a sample or a better picture to avoid any problems at the time of delivery.
Please note that for some fragile/over-sized items, the freight brokers may demand a surcharge. If this happens then you have the option to either pay them OR get a price-match(cost+freight+tax)from LOWEST of sellers at Google Shopping. You understand and agree to provide the link.
In an attempt to provide increased value to our visitors, The-Furniture-Authority.com may link to sites operated by third parties. However, even if the third party is affiliated with The-Furniture-Authority.com, The-Furniture-Authority.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The-Furniture-Authority.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The-Furniture-Authority.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
All legal disputes shall be governed by and construed in accordance with the New Jersey State Law. The New Jersey State courts shall have exclusive jurisdiction and venue over any dispute and each party hereby consents to the jurisdiction and venue of such courts.
If you initiate a chargeback without trying to resolve the issue with us, you will be responsible for a minimum $35 chargeback processing fee. This fee can be more if the resolution involves too many back and forth sessions with the financial institutions. All our policies are clearly mentioned in our terms and conditions and help pages. It is the customer's responsibility to read the policies and give fair amount of time to The-Furniture-Authority.com to resolve. Thank you!
Your Complete Source for Home Furnishings and Accessories.
Come discover us! You will be glad you did!
We try our best to answer all your calls. Due to high call volume, it is impossible for us to answer all calls.
Chat or Email is the best way to contact us! Please send all your questions at:[email protected]
Our website works on a FLASH SALE MODEL! If you like something, purchase it right away!! Prices can change any moment. Placing an item in the cart doesn't guarantee you will get the price. Flash sale prices can change any time. Items in cart, without payment can not be reserved.
YES, on most items! Order total MUST be over $300.
We have warehouse and delivery associates all over USA including but not limited to New Jersey, New York, Georgia, Florida, Texas, Illinois, Los Angeles, San Francisco. If the shipping zip code falls within close range of our warehouse, you will receive FREE basic delivery within 300 miles in the same State the warehouses are in. Please note all our items are categorized according to warehouse zones. Prices may be different for different zones. Please check "Availability" section to see if you qualify for FREE delivery. OR, simply ask us on LIVECHAT or Text us at 888-901-4595 with the productcode and your zip code. We will happily check if you qualify for FREE SHIPPING.
If your zip code falls outside our FREE shipping zone, the shipping charges will be $150-$275. You will be notified via email. Please be assured, no funds will be taken out of your account until you authorize.
Some orders may go through online with a "FREE SHIPPING METHOD" but will not process if the conditions are not met. Each order is carefully checked by our billing department before the payment is processed. The Furniture Authority may change the fulfillment warehouse in order to fulfill an order, irrespective of the warehouse customer ordered from. Any changes to shipping costs will be at Furniture Authority's discretion. Apartment deliveries have a minimum surcharge of $25 for "outside apartment building drop off delivery". Some cities with apartments don't allow trucks to be parked on the streets, please mention this at the time of placing an order. The drivers can not leave their trucks, if that's the case and you will be charged an additional $75 in case this was not reported ahead of time and driver wasn't notified. You know your delivery location better than we do.
Drop off basic box deliveries to apartments is an additional minimum $75 per flight of stairs. All deliveries are 1-person delivery and your help maybe required by the driver.
All orders under $3000 are consolidated orders. Out of zone deliveries can take approximately 4-6 weeks. Orders less than $300 will need to be confirmed via order department. Due to promotional pricing, and excellent personalized shipping experience, we might not be able to fulfill orders below $300 with FREE shipping. We ship 99% of our orders via personalized local delivery associates or LTL carriers.
All FREE Shipping, curbside deliveries are your responsibility to unload the heavy items off the truck. If you need liftgate service, there's an additional charge of $100.
We ship from warehouses all over USA. At times we are able to transfer orders from warehouses and there's an additional freight cost add-on. Please remain assured- no order is processed until you agree about any out of zone / add-on freight costs. The final mile delivery is done by local delivery associates from local warehouses.
How do I cancel my order?
-same day - 5% of Order Amount
-after 1 day but before item shipped - 10% of Order Amount
- if the order has been dispatched - 20% of Order Amount
-after item shipped and is on its way - 30% of Order Amount plus actual round trip freight charges (to cover above and freight recall fee, even if you were given free delivery).
- 30% re-stocking fee, plus actual round trip freight charges, if you cancel the order during warehouse transfer process.
CANCELLATION / RESTOCKING FEE after item reaches you - 30% of Order Amount PLUS 2-way Freight (to cover above and warehouse restocking fee PLUS freight both ways).
The cancellation fees on special orders and discontinued item orders will be 50% plus cost of warehouse transfer freight charges ($100 minimum).
Cancellation of orders that are on backorder- If you agreed to wait for an order and the payment has been processed, minimum cancellation charge is 10%. Please make sure you are able to wait. No exceptions! Cancellation fee applies.
It is YOUR responsibility ?to read our terms and conditions before placing an order. Our free delivery zones clearly posted on our website and also under "availability tab" under each product listing. Any order that has been wrongly ordered from a wrong zone with an incorrect shipping method and a customer service be involved in cancelling incurs a 5% minimum cancellation charge. Please make sure to go through an entire listing and terms and conditions before placing an order.
If you are ordering a floor model/ closeout/ discontinued item, please note we cannot be held responsible about replacements or parts for defective pieces. All floor model/ closeout / discontinued products are sold on an AS-IS basis. All orders with floor model/ closeout/ discontinued products are FINAL SALES. NO RETURNS/ NO EXCHANGES!! No exceptions!
We at www.The-Furniture-Authority.com will try to assist you at all times.
We reserve the right to cancel any orders placed with us. Should we choose to cancel an order our liability is limited to one dollar.
All requests for cancellations MUST be made by sending an email request to [email protected]
It takes 1-2 weeks for the refunds to be processed, after return shipment inspection of merchandise at warehouse. All refunds allowed as store credits only.
What if my order arrives damaged?
Our products are well-packaged to withstand damage during shipping. We refuse to carry products that are easily damaged during shipping. All our products go through a pre-inspection stage before shipping out. If an item looks damaged or parts are missing, you may conveniently request replacement parts by emailing us at [email protected] with your order# in the subject.We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. The delivery associate will contact you directly to schedule delivery time window appointment.Please inspect in front of driver. If arrives damaged, driver will take it back and bring a replacement free of cost. If found damaged after driver leaves, you will be responsible to bring back to warehouse or pay for delivery fee (minimum $99 or more) to receive a free replacement. If comes damaged and you decide you don't want a replacement, then it will fall under return policy of "customer changed their mind" restocking fees and shipping fees applies (even if the initial delivery was free).
Driver will give you a drop off time window. It is "your responsibility" to make arrangements, have help ready and be available to receive and inspect the delivery products. If you instruct the driver to drop off (while you are not at home to receive furniture) and leave, you are waiving any claims in case furniture has any damages. It is very important to point out and refuse delivery, if damaged, as the driver can simply take it back. But, if they need to make an additional trip, then it would cost you a delivery fee (even if the initial delivery was free). Replacement orders must be resolved within a reasonable timeframe of 30 days. Furniture Authority may decline to replace orders if resolution time has passed.
All discontinued products are sold on an AS-IS basis. All orders with discontinued products are FINAL SALES. NO RETURNS/ NO EXCHANGES!! No exceptions! If you are ordering a discontinued item and it's damaged, please note we cannot be held responsible about replacements or parts for defective pieces. If you refuse delivery of discontinued products due to ANY reason, your product will be with the carrier and there may be additional storage fees.
If your order is shipping by Truck Freight Carrier, please note the important instructions below.
Shipping via Freight Carrier
Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
Our goal is to make buying online easy, safe and efficient.If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy.Any claim of damage that is not noted on the Bill of Lading or delivery receipt is your responsibility to pursue directly with the Trucking Company. KEEP DAMAGED FURNITURE IN ORIGINAL PACKAGING UNTIL FURTHER INSTRUCTED. Please contact us in writing at [email protected] within 24 hours with Subject Line: "ORDER# __________ DELIVERY DAMAGED".
Please email us following pictures with your order# in subject line.
We reserve the right to repair furniture in customer's home or accept return for repair and/or replacement. Regretfully, we can only authorize full refund in the rare event when we are unable to repair or replace (or find replacement part for) the item, ONLY if the customer notated in the delivery receipt of the damage.
We also expect our customers to accept delivery appointment for any repairs or replacement furniture to complete the order process. We also expect customer's full cooperation in case a pickup is required. Customer's need to make themselves available for our delivery associates to arrange pickup. Customer's full cooperation is required to expedite the resolution.
It is important that you inspect the furniture for damages upon delivery, if an item is found defective, we will repair or replace it at no cost to you. If the damage is found after the delivery service leaves, we can still repair or replace that item but we will charge you for the delivery service.
Please note, if an item has been shipped and received by you, under no circumstance the delivery fee will be refunded. We pay the delivery company and hence, the service has been performed and non-refundable.
If you pickup the furniture from warehouse yourselves, you need to make sure it's in good condition before you accept it. We do not accept any returns or exchanges for merchandise picked up by customers that's transported by themselves.
How do i return the items?
ALL SALES ARE FINAL! NO REFUNDS!
Please make sure you really need an item before you make a purchase.
Disclaimer: Photo displayed may include related/optional products not included in price. Computer monitors often display color variations. We use the pictures as supplied by the manufacturer. If you are trying to match a particular finish in your room, please go to a local store. Returns due to finish variation will fall under standard return policy. We sell products per manufacturer's pictures and details. Questions? Ask on LiveChat below or Email [email protected]
If for any reason you are not completely satisfied with your purchase from The-Furniture-Authority.com, simply send us an email within 2 days of the delivery. All discontinued items are final sale. No returns or exchanges.
All Returns must have a Return Authorization Number. You can obtain a RA# by emailing us at [email protected]
You will be responsible for round trip freight and a 30% restocking fee will be applied to your refund. All refunds will be issued as a store credit only. COD is not acceptable under any circumstances. The cancellation fees on special orders and discontinued item orders will be 50% plus cost of warehouse transfer freight charges ($100 minimum).
If you should need to return or exchange any item(s):
Item(s) being returned must be in manufacturer's original carton and must include all packaging materials and accessories, if applicable.
When shipping merchandise back, please wrap the item(s) in a sturdy box and secure with strong tape. For your protection, insure it for its value.
Return the package prepaid. (Sorry, we cannot accept COD)
Please note that we cannot accept back any item(s) which appears to have been used. In such cases there might be a thirty percent re-stocking fee (thirty percent of the purchase price).
Our Return Address in NJ will be notified to you.
If you have any questions, please contact us via email at [email protected].
We will be happy to work with you!
Our policy is subject to change without prior notice.